You can cancel the trip within 24 hours without penalty. However, if the cancellation is on the same day as the trip, you will be fined 25% of the total amount unless there is proof of the reason for cancellation.
Children under 12 years old enjoy a 50% discount on the dolphin show, and those under 4 years old are free. However, for activities involving photos and swimming, children are charged the same as adults.
It is the best means of transportation for comfort and privacy for families and individuals. While all transfers on all trips are group transfers from several hotels.
Please read the activity details carefully before booking, as there may be a discount coupon available that you can use to get a reduction from the total amount.
You can quickly contact us by selecting one of the languages in the website's translation, then clicking on the WhatsApp icon located at the bottom right of the site. Send a message to start communicating, and we'll reply to you immediately.
Infants are typically admitted for free to the dolphin show. But they're charged the same as an adult for these services. It all depends on the child's age.
Generally, all equipment you need for being with the dolphins in the pool are provided free of charge on-site. This includes items like towels, swimming suits, and life jackets.
There are no payment obstacles. You can pay by card or with any foreign currency recognized by Egyptian banks. You can even pay in Egyptian currency at the official exchange rate.
When paying by card, most machines all over Egypt collect in Egyptian Pounds, which increases the commission on the required amount.
One of the most forbidden things on site is using mobile phones for photos and videos during the swimming and photos sessions. The team is responsible for offering them to each client for purchase.
During this period, it's preferable to book the photos or swimming with dolphins activities separately from the dolphin show. It's advisable not to combine together in same booking.
Into the pool, please follow these instructions: Remove all metal accessories to avoid any potential injuries to the dolphin. Do not touch or place your hand around the dolphin's eye, inside its mouth, or in its upper breathing.
The photos & Video of the all-swimming sessions are with extra to be paid on-site. The photo is printed and digital on mobile, to receive it before leaving the site.