You can cancel the trip within 24 hours without penalty. However, if the cancellation is on the same day as the trip, you will be fined 25% of the total amount unless there is proof of the reason for cancellation.
Children under 12 years old enjoy a 50% discount on the dolphin show, and those under 4 years old are free. However, for activities involving photos and swimming with dolphins in the pool, children are charged the same as adults.
All activities include private transfer from and to your hotel, whether the booking is for individuals or families. This is why we prioritize privacy, unlike others who offer shared transfers from multiple hotels, which causes delays, especially at the st
Please read the activity details carefully before booking, as there may be a discount coupon available that you can use to get a reduction from the total amount. Also, please write your WhatsApp number correctly so that all details can be sent to you t
You can quickly contact us by selecting one of the languages in the website's translation, then clicking on the WhatsApp icon located at the bottom right of the site. Send a message to start communicating, and we'll reply to you immediately.
Infants are typically admitted for free to the dolphin show. Sometimes they're also free for photos and swimming with the dolphin, but more often than not, they're charged the same as an adult for these services. It all depends on the child's age. Therefo
Generally, all equipment you need for being with the dolphins in the pool are provided free of charge on-site. This includes items like towels, swimming suits, and life jackets. However, we always recommend bringing your own equipment for safety and hy
There are no payment obstacles. You can pay by card or with any foreign currency recognized by Egyptian banks. You can even pay in Egyptian currency at the official exchange rate.
When paying by card, most machines all over Egypt collect in Egyptian Pounds, which increases the commission on the required amount.
One of the most forbidden things on site is using mobile phones for photos and videos. The team is responsible for offering them to each client for purchase.
During this period, it's preferable to book the photos or swimming with dolphins activities separately from the dolphin show. Combining them causes significant delays, leading to dissatisfaction due to the long wait. Therefore, it's advisable not to combi
You have to choose for yourself. If your intention is to get beautiful photos with dolphins without paying a high price, then the Photos activity is definitely the better option. However, if you're a fan of swimming with dolphins, you should know that
When in the pool with dolphins, please follow these instructions: - Remove all metal accessories to avoid any potential injuries to the dolphin. - Do not touch or place your hand around the dolphin's eye, inside its mouth, or in its upper breathing